Solidot: 亚马逊封杀频繁退货用户帐号引争议

Solidot

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亚马逊封杀频繁退货用户帐号引争议
http://solidot.org.feedsportal.com/c/33236/f/556826/s/2f88c33d/l/0L0Ssolidot0Borg0Cstory0Dsid0F35859/story01.htm
Aug 4th 2013, 09:07

亚马逊在没有提前警告的情况下就封锁了过于频繁退货的顾客的账号。此举引发了争议。亚马逊发言人Christine Höger解释说： "我们只会在特殊情况下，经过详细和全面的检验后才会关闭账户。"当顾客没有"显露一位消费者应有的购买和退货的行为"时，账户才会被封。当被问及具体什么时候才算过于频繁的退货时，亚马逊没有做出回应。所以亚马逊用户依然无从而知，什么样的行为才会导致账户被封。从法律的角度看，亚马逊的措施没什么不妥。商家有权选择和谁做生意。所以拒绝不受欢迎的顾客是被允许的。其他网上商城也会采取封锁账号的方法来抵制滥用退货服务的行为，从而维护自己的利益。不同点在于，一般他们都会提前通知相关顾客。This entry passed through the Full-Text RSS service — if this is your content and you're reading it on someone else's site, please read the FAQ at fivefilters.org/content-only/faq.php#publishers. Five Filters recommends: 'You Say What You Like, Because They Like What You Say' - http://www.medialens.org/index.php/alerts/alert-archive/alerts-2013/731-you-say-what-you-like-because-they-like-what-you-say.html



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