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四大民营快递过年"不打烊"
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Feb 2nd 2013, 03:31
晨报记者 周思立 李欣欣
对于春节期间的快递运营,国家邮政局曾下发通知,要求确保春运期间邮路和快递网络的正常运行。春节临近,申通、圆通、中通、韵达这"三通一达"民营快递企业日前发布了春节运营方案。虽然快递企业均表示"年中无休",但也坦承,节日期间快递可能会出现延误情况,还有部分快递企业表示将在春节期间涨价。
不少快递网点自行放假
记者在圆通快递官网上看到公告称,春节期间圆通全网络实施正常快件收寄服务,并维持正常价格与服务时间。不过,节日期间可能会出现快件收发时效延误1-5日。申通快递在春节期间虽然全网络转运中心、全国各网点正常运营,但营业网点取派件时间缩短。韵达快递公告称,2月10日至15日期间提供收派服务,但服务时间、服务区域和收费价格会有所调整。汇通快递表示,春节期间各省市快件揽收价格将上调。顺丰快递的客服人员也表示,节假日可能会另收服务费。
由于快递行业普遍采取加盟模式,并非所有终端网点都会严格遵守公司总部的要求。昨天,记者联系了申城部分快递网点。一名韵达快递员表示,他所在的网点从2月3日起就不收件了。一家圆通网点的工作人员也表示,下周起基本只收发同城快递。相关工作人员表示,由于春运期间的交通问题,以及员工返乡等现实情况,快件比较难保证收发时间。
由于快递进入"半打烊"状态,网购热潮也在近期渐渐退去。淘宝网将从今天起对商家网购发货时间做出临时调整,直到2月20日才恢复正常。公告称,春节期间(2月2日00:00至2月19日24:00)双方已约定发货时间的订单,按约定时间进行发货,未约定发货时间的订单,卖家需在2月22日24:00前发货。
"托管看店"服务应运而生
昨日,记者登录淘宝网发现,由于春节期间不少店铺的客服人员都回家过年了,有商家推出了"托管看店"的服务,由代班客服来帮卖家照看店铺、与买家交流。
"春节期间正规售前、售后客服外包,过节我们帮您看店。"在一家淘宝网店铺内,记者看到这样一则广告。该店的客服人员表示,平时的售前客服代班费用是每小时12-15元,春节期间的费用则是每小时20元。不过,这一服务模式并未受到店主的青睐,近期这一服务的售出量为零。
一名店主表示:"将店铺交给其他人还是有些不太放心。"记者注意到,大部分过年回老家、店铺无人照看的卖家还是选择"暂停营业"的方式度过新年。
淘宝网方面表示:"如果选择网店托管,把自己的网店用户名和密码告知别人,存在一定的风险,网店店主要谨慎考虑,注意信息安全。"
值得一提的是,由于春节期间很多买家也放假回家了,网站针对买家的付款时间也有所调整。对于商家在春节期间发货的商品,买家未确认收货且未申请退款的,淘宝网通知支付宝打款给商家的时间由现在的10天延长至20天。
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2013年2月1日星期五
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